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Returns & Warranty

Can I return my items and how?

If you wish to return your purchase, you can do so within 30 days of delivery of your items. Please note that additional charges may be applied based on our Return and Shipping policy. In this document, you can also check if your products are eligibl

How does SNOO's 30-day trial work?

Our SNOO Smart Sleeper ships to you for free and comes with a 30-day trial! If you decide you are dissatisfied with your purchase within 30 days of receiving your SNOO, you may return it for a refund. You may also cancel your SNOO order up to 1 busin

What is your return policy?

If you wish to return your SNOO, you may do so within 30 days of delivery. When shipping for return, it’s very important to carefully pack your SNOO in the original box + inserts to better protect the product from damage during transport (do not incl

I received SNOO as a gift, can I return it?

Yes, you may return your SNOO within 30 days of the original delivery date of the product! The refund will be issued to the original form of payment. All returns must be received within 10 days of requesting a Return Merchandise Authorization (RMA).

How long will it take to process my refund?

Refunds for returned items are issued within 14 days of the return being received and inspected. Depending on your credit card company, it may take between 5-7 business days for the refund to post to your account. If not purchased through Happiest Ba

Is there a warranty for my purchased SNOO?

If for some reason SNOO shows a defect in materials or workmanship during the warranty period of 1 year from the date of receipt of the product, please contact our Customer Care team and have your sales receipt, proof of purchase, and serial number o

Why is there a restocking fee for SNOO?

Like many small companies, Happiest Baby charges a restocking fee to cover the costs associated with processing a returned SNOO, such as labor, handling, and inventory management. SNOO purchasers can take advantage of our 30-day trial that starts the

Can I return my Pre-Loved SNOO?

Yes! You have 30 days from delivery to return your Pre-Loved SNOO. However, please note that each Pre-Loved SNOO return will incur a restocking fee of $199. Disclaimer: The information on our site is NOT medical advice for any specific person or cond

Is there a warranty for my Pre-Loved SNOO?

Yes! Every Pre-Loved SNOO purchased from Happiest Baby comes with a 1-year warranty. If, for some reason, your Pre-Loved SNOO is not in good working condition during the 1-year warranty period, please contact our Customer Care team and have your sale