What is your return policy?Updated 10 days ago

If you wish to return your SNOO, you may do so within 30 days of delivery. When shipping for return, it’s very important to carefully pack your SNOO in the original box + inserts to better protect the product from damage during transport (do not include the SNOO Sacks, sheet, mattress, and printed materials—they are yours to keep). Returns may be subject to restocking and return shipping fees—read our Shipping & Return Policies for details.

If you rented SNOO, you may return your rental at any time (minimum rental term applies).

If you are the original purchaser of any other Happiest Baby products (with the exception of digital products, which are not eligible for return), and you are not satisfied for any reason, you may return it to us within 30 days of delivery. A $7.50 return shipping fee for each package will be deducted from your refund. All sales are final on buy-one-get-X-free promotions.

You can initiate a return in your account.

All products must be returned within the original packaging.

A “Digital Product” means a product that is available through downloading or via streaming.
All sales are final on products discounted 50% or more. Any product designated as “final sale” may not be returned.

The carrier must scan all returns within 10 days of requesting a Return Merchandise Authorization (RMA). The refund will be canceled if the return is not postmarked within 10 days of the RMA request.

All products purchased as a bundle are subject to the same trial and warranty periods as products sold individually. Some bundles offer discounted pricing with the purchase of two or more specified products. To receive a full refund on a bundle, you must return all items within the bundle. Any discounted bundle items that are not returned will convert into a full price purchase upon return, and we will deduct the full price value of each individual product that is not returned from your refund. We do not offer direct exchanges of bundled products. If you would like to exchange an item, please return it for a refund and place a new order for the desired item.

Disclaimer: The information on our site is NOT medical advice for any specific person or condition. It is only meant as general information. If you have any medical questions and concerns about your child or yourself, please contact your health provider.