SNOO Smart Sleeper
I am getting the error “We can't find your SNOO”. What should I do?
We are sorry to hear that you are having trouble connecting! If you receive this error during the pairing process, the following may have occurred:. · SNOO turned off its Wi-Fi® access point. This is done for increased security. · The Wi-Fi® signal i
I am seeing the message “SNOO can’t connect.” What should I do?
We are sorry to hear you are having trouble with your connection! Your SNOO may have lost its connection due to the following reasons:. If none of the above suggested steps helped with your issue, please try the following;. Please make sure you have
Why is my SNOO not powering on?
Please try the steps below to help get your SNOO back online:. If this hasn’t resolved the issue, we recommend contacting our Customer Care team for further assistance. Disclaimer: The information on our site is NOT medical advice for any specific pe
Why did my SNOO stop unexpectedly?
If your SNOO has stopped moving in the middle of a session, we have a few troubleshooting steps to try:. If this hasn’t resolved the issue, we recommend contacting our Customer Care team for further assistance. Disclaimer: The information on our site
Why is my SNOO sometimes changing levels without a cry?
First, we want to ensure your baby is positioned on the correct side. The baby’s head should be on the opposite side of the activity button, with their feet pointing toward the button. If it seems like your SNOO is increasing the soothing levels whil
What should I do if my SNOO is making unusual sounds or the sound stops unexpectedly?
SNOO is specially engineered to perfectly mimic the soothing sounds of the womb. However, if you notice that your SNOO sound is breaking up, making unusual sounds, or there is no sound at all, please first check the SNOO settings in the Happiest Baby
Why is there no sound coming from my SNOO?
SNOO perfectly mimics the rough rumble of the womb and help babies drift off to dreamland. If there is no sound coming from your SNOO, please first check the Happiest Baby App under SNOO Settings > Volume and make sure that "No sound" is not selected
Why did SNOO stop moving?
There could be several reasons why your SNOO is experiencing no movement. First, please ensure that the Weaning feature is not toggled on. If the feature is not active, please follow the steps below to resolve your issue:. If you’ve verified these se
My Wi-Fi® password isn’t being accepted in the pairing process. What should I do?
During the pairing process, the App will join SNOO's Network, and SNOO will look for all nearby Wi-Fi® networks and offer a list of available networks to connect to. Select your preferred network and be sure to properly enter the corresponding passwo
I have an Eero Wi-Fi® router and I am unable to provision the SNOO. What should I do?
We’ve noticed that some Eero routers may experience issues during the SNOO provisioning process. In these cases, it's helpful to test whether your SNOO can connect to a different Wi-Fi network. Since most people don’t have multiple routers at home, t