You may cancel your Rental order up to 1 business day before your chosen ship date by logging into your Account here. After your SNOO ships, you can cancel your SNOO rental subscription by logging into your Account here on the Return tab. Once you re
Carefully pack your bed using the original packaging (box + inserts) to better protect the product (do not include the SNOO Sacks, sheet, mattress, and printed materials—they're yours to keep). Take a few minutes to watch our helpful video:. If you n
“Normal wear and tear” occurs during proper and intended use of SNOO. Any damage that results from incorrect use, inadequate packaging, or an unexpected incident or impact is not considered “normal wear and tear.”. Disclaimer: The information on our
Happiest Baby will refund your security deposit once we receive your SNOO and check that no damage has occurred beyond normal wear and tear. The refund will be processed within 14 days of receiving the package. For further detail, please review the T
No worries! You can purchase replacement packaging here. It will arrive 3–7 business days after you place your order. Take a few minutes to watch our helpful video on how to repack SNOO using your new box + inserts:. Note: You are responsible for any