Payments/Financing

Refurbishment

Cancelling/Returning SNOO

General Questions

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Happiest Baby US

Rental Questions

What is SNOO? (Video Tutorial)

How can I clean my SNOO?

How do you store SNOO when not in use?

How do I reboot my SNOO?

Can I disable SNOO's Wi-Fi®?

Can I use SNOO without wireless connection?

Is SNOO portable so that I can use it in other rooms of my home?

What is the maximum baby weight and age for using SNOO?

How do I learn about upcoming sales?

Does SNOO come in different colors?

If SNOO rocks my baby all the time, how will he learn to self-soothe?

What certifications does SNOO have?

Where can I find the serial number for SNOO?

Why is SNOO made from mesh fabric?

What’s included with a Pre-Loved SNOO?

Can I know the history of my Pre-Loved SNOO? / How old is my SNOO?

With a Pre-Loved SNOO, is my baby given soft goods that are used by another baby?

Pre-Loved SNOO

All About SNOO

What’s included with SNOO?

How do I use SNOO?

How do I set up SNOO? (Video Tutorial)

How do I use the SNOO Sack? (Video Tutorial)

How do I place my baby in SNOO? (Video Tutorial)

Can I use SNOO like a regular bassinet without turning it on?

How do I manually turn on and off SNOO and adjust the levels?

Can I use SNOO without the SNOO Sack?

Why is my SNOO activity button flashing white?

Can I place the cable holder on any leg?

Why does my SNOO “timeout” after Level 4?

Do I have to use the mattress provided with SNOO?

Should the SNOO mattress pad always be used with a fitted sheet?

Can I use SNOO without the legs?

Can I turn off SNOO’s white noise?

Can I transfer ownership of SNOO?

Setting Up and Using SNOO

What is SNOO and how is it different from other baby beds? (Video Tutorial)

Should I wait to see if my baby needs SNOO before buying it? (Video Tutorial)

How does SNOO improve a baby’s sleep? How long does it take? (Video Tutorial)

Is the SNOO Sack safe to use right away in the hospital? (Video Tutorial)

At what age is a baby too old to continue sleeping in SNOO? (Video Tutorial)

Will I rely too much on the SNOO for when my baby cries? Will the SNOO replace me? (Video Tutorial)

If my baby sleeps too much, could that make me miss their hunger cues and interfere with breastfeeding? (Video Tutorial)

How is the SNOO Sack different from other baby swaddles? (Video Tutorial)

How does SNOO know when my baby is upset? (Video Tutorial)

Will the constant rocking harm my baby? (Video Tutorial)

Is SNOO just for lazy parents? Isn't it a parent's job to respond to the baby's needs all night? (Video Tutorial)

What are SNOO’s health benefits for babies—and parents? (Video Tutorial)

Helpful Videos

My baby was born prematurely. Is it safe to use SNOO?

Can I use SNOO with my newborn?

Can I use SNOO if my baby spits up a lot?

Can I use SNOO if my baby has acid reflux?

Is it safe to have my baby in SNOO if she occasionally throws up?

Is the sound safe for my baby's hearing?

On the highest speed, my baby's head jiggles more than I expected. Is this OK? (Video Tutorial)

Can I place blankets, lovey or toys inside the SNOO with my baby?

Will SNOO’s motion make my baby dependent on being rocked to sleep?

How does the SNOO promote safe sleep?

How has SNOO been tested for safety?

How is SNOO keeping my baby safe?

Does SNOO keep a hungry baby asleep? Could it interfere with a baby gaining weight?

Will the SNOO be effective if my baby goes to day care?

Main concerns for new parents

How much does the SNOO weigh?

What are SNOO’s dimensions?

What is the voltage of SNOO?

Where is the product manufactured?

SNOO specifications

SNOO User Guide

User manual

Getting Started With SNOO

What are the benefits of a sleep consultation?

How can I get started with a sleep consultation?

Should my baby always sleep in SNOO, or just at night?

How can I tell if my baby is overheated?

Is there specific white noise you recommend?

Is bed-sharing safe for a breastfeeding baby?

Myth or Fact? It’s Safest For Babies To Sleep In The Parents’ Room For 6 Months

How can I properly swaddle my baby?

What if my baby doesn’t take a pacifier?

General Sleep Questions

How can I soothe my baby? (Video Tutorial)

Top Tips for Great Sleep in SNOO!

Tips for Babies 8 Weeks and Older

Should my baby be asleep or awake when I put them in SNOO?

What if my baby will not calm or fall asleep in the SNOO?

What should I do if my baby does not like to be swaddled or keeps escaping from the sack?

My baby’s arms wiggle free by pushing SNOO Sack's inner band up to the top of their chest. How can I keep that from happening?

The SNOO sack's fastener strap rides up on my baby. How can I prevent that from happening?

How long should I wait for SNOO to "do its thing" before intervening when my baby is crying?

Adjustment period with SNOO

How often should I feed my newborn baby?

Should I Swaddle Before Or After Breastfeeding?

My baby is constantly waking to feed. How can I prevent this?

Myth or Fact? Breastfed Babies Should Be Fed Every 2 Hours…All Night Long

Feeding

How can I make my baby be happier and sleep longer in SNOO?

What Is The 3-Month Sleep Regression?

Why is my baby waking every couple of hours in SNOO?

Is too much sleep for a baby ever a concern?

If I travel without my SNOO, will my baby’s sleep stay good…or fall apart?

My baby is sliding into the SNOO sack. How can I prevent that?

Maintain Great Sleep

When should I start using the Weaning feature?

When should I put SNOO and my baby in their own room?

Can you offer sleep tips for my older baby or toddler?

Weaning & Transitioning Help

Sleep Support

Where can I purchase Happiest Baby products?

Can I cancel or modify my order?

Can I order by telephone?

When will my credit card be charged?

Can orders be shipped to Alaska or Hawaii?

Placing or Managing an Order

Do you offer delayed shipping, and how does it work?

What are the standard shipping time frames?

Can my order be delivered to a different shipping address than my billing address?

Can orders be shipped to an APO/FPO address?

Can orders be shipped to a P.O. box?

How can I track my order?

I never received my package. What do I do?

I have received only one part of my order. When will the rest ship?

I received the wrong item in my order. What should I do?

Shipping & Delivery

Can I return my items and how?

How does SNOO's 30-day trial work?

What is your return policy?

I received SNOO as a gift, can I return it?

How long will it take to process my refund?

Is there a warranty for my purchased SNOO?

Why is there a restocking fee for SNOO?

Can I return my Pre-Loved SNOO?

Is there a warranty for my Pre-Loved SNOO?

Returns & Warranty

What is Shop Pay Installments and how does it work?

Where is Shop Pay Installments Available?

Why am I denied to use Shop Pay Installments?

Does Shop Pay Installments affect the SNOO trial or warranty?

Can I use discount codes or gift cards with Shop Pay Installments?

Shop Pay Installments

Is SNOO considered a medical device?

Does the FDA’s De Novo classification mean that the SNOO could potentially be covered by insurance?

Does the FDA De Novo Authorization mean that SNOO might be covered as an employee benefit?

FDA Authorization

Which Happiest Baby products are eligible for purchase with HSA or FSA?

Can I pay for SNOO with HSA/FSA funds?

How do I submit a claim for HSA/FSA reimbursement for the Happiest Baby Premium Subscription?

What is the maximum HSA/FSA reimbursement amount that can be received for the Premium Subscription?

How do I use my HSA/FSA funds to pay for a Premium Subscription to the Happiest Baby App?

Do I need to submit my Happiest Baby App Premium Subscription reimbursements all at once?

Should I complete the HSA/FSA eligibility survey after activating the free trial of the Happiest Baby Premium Subscription or only after payment has been made?

Can I use my FSA/HSA funds for a SNOO I already ordered?

If I already have an active Premium Subscription, can I fill out the HSA/FSA eligibility survey and begin submitting future payments for reimbursement once approved?

Is it possible to receive a HSA/FSA reimbursement retroactively?

How long is a Letter of Medical Necessity valid for?

Is SNOO eligible for purchase through tax-preferred accounts (HSA, FSA, HRA)?

Is there a code or claim I can submit to have my insurance company reimburse me for SNOO?

Is SNOO covered by insurance?

FSA/HSA & Insurance Eligibility

Can I refer-a-friend?

What is the Happiest Baby Registry completion discount?

Do you offer a military discount?

Do you offer gift wrapping?

Discounts, Gifting & Promotions

Purchase and Return Questions

How will I be charged for the SNOO Rental 6-Month Special plan?

How will I be charged for the SNOO Rental Basic plan?

How do I update my payment method on my rental account?

Can I use a Happiest Baby Gift Card to rent SNOO?

Why am I paying tax on this?

How does my billing work?

How does Happiest Baby ensure that the SNOOs are bed-bug free?

Exactly what products do you use to clean SNOO rental units?

How does a SNOO rental get reconditioned and readied for the next family?

With a SNOO rental, is my baby given soft goods that are used by another baby?

Is the mesh replaced as part of the reconditioning process?

How do I cancel and return my SNOO rental?

How do I repack my rental SNOO for return?

What’s considered “normal wear and tear”?

When can I expect to get my security deposit back?

I threw away my original box + inserts. How do I ship back my SNOO rental?

How can I get a SNOO free through my employer?

How do I get a free SNOO Rental?

How do I store my SNOO packaging for later use?

Can I rent SNOO if I am under 18 years old?

How many SNOOs may I rent at once?

How long do most parents rent SNOO?

How do I use my employee benefit to rent SNOO?

What happens when my employee benefit ends?

Am I eligible to receive a covered SNOO Rental and how do I confirm my benefits are active?

Which email should I use for my account to make sure benefits apply?

Can I rent more than one SNOO for twins or multiples using my employee benefit?

Employee Benefit Program Questions